Tag Archives: Hotel Technology

Podcast #131 — Twitter Concierge Customer Service; London Tube Story

This past week in Atlanta Hartfield Airport, when I traveled across four terminals to find a restaurant serving a nice selection of local Atlanta beers, I finally had to admit that I have a craft beer problem. In addition to this confession, I talk about about taking the London Underground back from the big Adele […]

Podcast #97 — 1st Trip to Beijing; Most Important Hotel Technology

Lots of travel has kept me away from the mic — Beijing, London, Vienna, Phoenix, New York, and New Orleans. Big difference in airline load factor between international and domestic flights. The international flights were at 30-50% capacity while the domestic flights were booked solid. These trips allowed me to compare the different treatment US […]