Podcast #104 — Status Free Fall; TSA Knife Fight

Felix Baumgartner Losing United 1K Status (Redbull via YouTube)

Travel has been a bit less glamorous since I’ve fallen from the top tier status, especially when I’m doing “stupid” travel — up-&-backs across the continent in 48 hours. One of my recent flights was on a new United 737-900; the interior is a significant step up. Prepping for a vacation in Spain, I find it’s easier and cheaper to get an unlocked phone to use with a local SIM card. And it wouldn’t be a proper TravelCommons episode without a TSA story — the fight over the new knife rules misses the point. Here’s a direct link to the podcast file or you can listen to it right here by clicking on the arrow below.

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Once More With Feeling…

This Week in Travel hosts Jen Leo and Chris Christensen invited me to this week’s episode along with Corey Taratuta of the Irish Fireside podcast. Though it took us a second time to get all the Google Hangout technology to work, we had a good time. We start with a rundown of this week’s travel news headlines. Corey then talks about The Gathering, this year’s big tourist program in Ireland, which reminds me of my favorite Ireland travel moment — finding a laundromat next door to a pub in Cork. I also talk about the explosion of tablet sizes and form factors, a topic also covered in TravelCommons #103. And just to be clear, I did not choose the thumbnail for the YouTube preview.

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Podcast #103 — Hospitality is Personal; Tablets Everywhere

Twin or King-Size Lily Pad?

Doing a bit more travel since the last episode, so have more to talk about. First business trip of the year started out great, but quickly deteriorated as weather delays forced me to make quick changes. I update my trip management app recommendations after TripCase released the latest rev of their app, and talk about good mass transit experiences in Portland, OR and Park City, UT. A new behind-the-scenes book on the hotel industry shows how important people are to the travel experience. And the explosion of tablet form factors makes me re-think why I carry a tablet — comparing Apple’s iPad Mini to Google’s Nexus 7.  Here’s a direct link to the podcast file or you can listen to it right here by clicking on the arrow below.

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“Heads In Beds” Review — The Story Behind The Front Desk

Heads in Beds by Jacob Tomsky

I read Jacob Tomsky’s Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality during my Christmas ski vacation in Park City, UT. It’s a fun, easy read. Just looking at the cover, you can tell that Tomsky wants to give us the hotel version of Anthony Bourdain‘s Kitchen Confidential — the flawed insider with a heart of gold giving us a snarky behind-the-scenes tour.

Tomsky’s story has two very distinct parts. The first third of the book tells us how Tomsky fell into the hospitality industry and began to make it a career. A degree in philosophy in New Orleans wasn’t generating any meaningful employment, so he took a job as a parking valet. Working hard and being earnest (he cleans up well, doesn’t try to kill his co-workers), he gets promoted to front desk agent and then into management at a new luxury hotel. The second part of the book is set in a gone-to-seed Manhattan hotel where Tomsky reluctantly lands, broke after 9 months touring through Europe and 3 months searching for a publishing job in New York.

The New Orleans story is certainly the sunnier of the two parts; a young man finding his niche in the world and working his way up. It also gives a more interesting behind-the-scenes view if you’re interested in how big hotels really work.  Tomsky does a great job of describing the amount of planning and effort it takes for a Ritz Carlton or Four Seasons to provide their levels of hospitality. I wished this part lasted longer.

The Manhattan story seems less about the hotel business and more about Tomsky abandoning, bit by bit, the Ritz level of service he was so proud of, becoming more focused on hustling tips than helping guests. As he slides down that slippery slope, the snark level increases… as does a sense of self-loathing. The big confrontation scene with the evil manager is less of a climax and more of a denouement.

Much of the press coverage of Heads in Beds has focused on the insider advice Tomsky dishes in the book’s appendices – “Things a Guest Should Never Say,” “Things a Guest Should Never Do,” “Things Every Guest Must Know”.  It’s all pretty common-sense, distilling down to: 1) Don’t be a jerk to the staff; 2) Tip everyone well; 3) Staff can and will screw you over if you don’t follow the first two points.

Heads in Beds is no Kitchen Confidential, but it’s a fun read and a good story told with heart. Recommended.

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Managing travel itineraries — Digging Deeper into Trip Management Apps

Trip Management App LogosIn the last podcast, I did a side-by-side comparison of the free versions of the leading trip management apps. In an article on the Tnooz website, I dug deeper, expanding my comparison to the free and paid versions of TripIt, TripCase, and WorldMate. My conclusions didn’t change much.

THE TCRITIC TAKE: TripCase for smartphone only; WorldMate Gold for iPhone + iPad

If you only use a smartphone, the free TripCase app is the best choice. It was in the top of all three scenarios: itinerary building and sharing, and real-time flight status updates. However, it doesn’t have a tablet-specific app, just scaled up the smartphone app. iPad users should pay the $9.90/year for WorldMate Gold’s universal (iPhone + iPad) app. There’s nothing in TripIt Pro that justifies it’s $49/year price tag. The handful of Android tablet users should just accept the scaled-up TripCase app and hope for better treatment in 2013

Click here to read the full article.

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Podcast #102 — Trip Management App Comparison; TSA Scanner Shuffle

What Better Way to Test Travel Management Apps than a Nor’easter in New York?

Traveling to New York earlier this month, I missed Hurricane Sandy but took the full brunt of the follow-up nor’easter that the Weather Channel helpfully named Athena. The travel havoc wreaked by the wind and snow was a perfect setting for a side-by-side comparison of the free versions of the leading trip management apps — TripIt, TripCase, WorldMate, and Kayak. Looking at three use cases, pulling together travel plans into a single itinerary, sharing that itinerary with others, and flight tracking when bad weather hits, TripCase came out on top. I also talk about the TSA’s latest scanner debacle and the changes since I took listeners on a tour of my briefcase in Episode 33 back in 2006. Here’s a direct link to the podcast file or you can listen to it right here by clicking on the arrow below.

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Podcast #101 — Future of Mileage Tracking Tools; Searching for Local Food and Craft Beer

Search for Nashville Hot Chicken Led to Interesting Neighborhoods

Back in the TravelCommons studios after a couple months of summer break. We open up with thoughts about skipping rental cars, sharing listener comments on the Chicago Layover Excursion video, and the current state of American Airlines — great new airplanes, deteriorating on-time stats. Michael Komarnitsky, the founder and CEO of GoMiles, talks about why he sold his company to Traxo and where he sees the mileage tracking industry going. We wrap with my thoughts about how I break through the frequent traveler “travel bubble” by looking for local artisanal food and craft beers. Here’s a direct link to the podcast file or you can listen to it right here by clicking on the arrow below.

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Video #3 – ORD Layover Excursion: a 6-Hour Tour of Chicago

A long layover can be an impromptu vacation or a mind-numbing marathon of CNN Airport Network shows. Inspired by my own 5-hour layover excursion through Frankfurt, I grabbed my iPhone and shot what I’d recommend you do and see on a long layover at O’Hare Airport.

Using foot power and a one-day unlimited pass on Chicago’s ‘L” (subway/metro), this tour hits:

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Here’s a direct link to a version you can download to a mobile device.

Here’s a map highlighting each stop on the tour:

View ORD Layover Excursion in a larger map

 

Some ideas on how you can customize this tour…

  • If you’re coming in from Midway Airport, take the CTA Orange Line to the Loop’s Clark/Lake Exit to pick up the Brown Line north. Midway is closer to the Loop, so you can shave 40-60 minutes off the itinerary
  • You can save about 30 minutes by taking a taxi to Wrigley Field from O’Hare. You can then pick up the itinerary heading south from the Addison ‘L’ stop
  • If you’re interested in high-end shopping, take a left (east) at North Ave (instead of the suggested right), right (south) on State Pkwy, bear left at Rush St, and then turn left (east) on Oak St. Shop along here to Michigan Ave and head south (right). Get a beer/glass of wine at the bar on the 96th floor of the John Hancock building and enjoy the view. When you’re finished, take a taxi to Daley Plaza and pick up the itinerary there.
  • If you want to go to the top of the Sears Tower (no Chicagoan calls it the Willis Tower), keep heading across the Loop (west) on Adams after the Art Institute. Take a left (south) on Franklin one block to Jackson for the entrance to the SkyDeck.
If you have any other suggestions or your experience doing this tour, please leave a comment here.
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Food and Drink Highlights from My Drive South

Young Elvis Before Too Many Peanut Butter & Banana Sandwiches

On my Drive South, I ate and drank my way down I-65 and back up I-55. I had excellent meals throughout my trip — something you expect in New Orleans, but might find a bit more surprising in Louisville or Nashville if you haven’t been paying attention.  Every city I visited had neighborhoods with restaurants serving local artisan food and local craft beers. (Here’s a Flickr photo set of some of my better pictures).

The chefs, bartenders, and owners with whom I talked were all on top of the latest food trends in New York, Chicago, San Francisco, and London. Indeed, many had worked in the top restaurants in those cities for 5-10 years and were bringing those experiences and ways of thinking about food back home with them.  But rather than just recreating Chicago dishes, they’re twisting them to fit their new homes — replacing prosciutto with country ham, topping a bit crispy chicken skin with dots of Wonder Bread purée, and aging sour brown ales in bourbon casks.  If you’re heading south, here are the places I recommend you search out:

Nashville

  • Catbird Seat – In most restaurants, the chef’s table is a 6-top in the corner of the kitchen were the diners watch their food being prepared and, if they’re lucky, get to exchange a couple of words with the chef. At Catbird Seat, the entire restaurant is a chef’s table — a bar that wraps around the cooking stations. There are no waiters — the food is served and explained by the chefs. And, as should be expected from chefs who worked at places like Alinea and French Laundry, an explanation from the chef of all the flavors on the plate helps your appreciation of what’s been set before you. At $100 for 9 courses and $40 for the (recommended) wine pairing, it’s not a cheap meal, but it’s every bit on par with the best restaurants in New York (here’s a recent NY Times write-up), Chicago, and San Francisco.  If you like imaginative fine cuisine, don’t miss it.  Show up early enough to have a cocktail in Patterson House, the speakeasy looking bar that’s in the same building.
  • Yazoo Brewing Company – Tucked away at the edge of the Gulch neighborhood, Yazoo Brewing has a good-sized taproom serving a nice variety of craft beers. I can be a bit of a hop-head, so I like their Hop Project, but their Dos Perros surprised me as did the Rye Saison they were serving in the taproom.

    Today’s Selections at the Ham Bar

Louisville

  • Garage Bar – The people and tables spill out of this re-purposed gas station into the unfortunately named NuLu neighborhood in a way that pulls you off the sidewalk into the melee.  The night I was there, a band was playing under what used to be the gas pump awning while on the other side of the patio, a bunch of people jumped out of seats to take their picture with the neighborhood tortoise that was (slowly) moving through. The ham bar offered a selection of country ham from Virginia, Kentucky, and Tennessee (a good-sized portion for $5), good craft beer and, because you’re in Kentucky, craft bourbons.
  • Against The Grain – It’s a brewpub attached to Louisville’s minor league baseball park on the Ohio River, about a 10 minute walk from the NuLu area. They have a great beer selection, but when they described the sour brown ale, I was sold.  My time in Belgium has given me a soft spot for sour beers.  The bartender couldn’t understand my excitement. “That’s the only beer we make that I have to spit out”.
  • Holy Grale- Housed in a former Unitarian Church in the Highlands’ neighborhood, Holy Grale is a cozy (tight?) gastropub with a great selection of local and Belgian beers and the right kind of bar food (brats, pork belly, poutine) to soak it up.

    Nice Set of Tanks at Avondale Brewing Company

Birmingham, Alabama

  • Avondale Brewing Company – Finding this place took me off the beaten path to Birmingham’s Avondale neighborhood. The neighborhood looks like it’s trying to gentrify with a few hip storefronts, but Avondale Brewing seems to attract most of the crowds. The taproom was full early Saturday afternoon, but the beer was worth waiting my turn — another sour brown ale…

New Orleans

  • Maurepas Foods –  I didn’t plan on visiting New Orleans. I’d intended to stay on the Mississippi Gulf Coast, but as they still try to rebuild after Katrina’s direct hit, there isn’t much other than the casinos in Biloxi.  Remembering a conversation two nights prior with the guy sitting next to me at Holy Grale in Louisville, I skipped my usual haunts in the Arts/Warehouse District and headed over to the Bywater neighborhood. I parked near Maurepas Foods, looked at the menu, and walked in. It’s a neighborhood place, but not a dive. The bartender offered me the Sunday night tasting menu complete with paired cocktails, but I wasn’t that hungry. I had a sausage and squid sandwich — sounds awful but tasted great.  They have a good cocktail and craft beer selection that matches up well with their menu. It’s a nice break from the usual French Quarter drill.

Memphis

2 Piece Dark Meat Plate At Gus’s

  • Beauty Shop – In an old beauty shop in the midtown Cooper Young neighborhood, Beauty Shop is run by a Memphis art student who went to New York, learned to cook, and then brought her training home. Has a hip vibe and menu.
  • South of Beale – A good downtown gastropub in the South Main district — walking distance from Beale Street but a nice place to get away from the noise and crowds. A duck patty melt and rabbit sausage sandwich are on the menu that’s a step up from typical pub grub, and there’s a good selection of Southern craft beers and whiskey.
  • Gus’s World Famous Fried Chicken – Not every meal on my trip was at posh hipster places. Gus’s is about as unhip as you can get, but they’ve perfected fried chicken. Crispy (but not overly) outside, moist inside — if it’s not “world famous”, it deserves to be. The sides are serviceable, but no one cares because it’s all about the chicken. Gus’s is a small place on a marginal block, so pick your time — don’t go during lunch rush, but don’t wait until the sun goes down. But do go…
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Podcast #100 — Southern Road Trip; Breaking Up with American Airlines

One of the stops on my Drive South…

Back in the TravelCommons studios after a 2,100-mile drive through the Mid-South. We genuflect quickly to the milestone episode number and then move onto the topics at hand — best piece of hardware schwag from Google I/O 2012, a slightly icky subway ride from downtown San Francisco to SFO, a grab bag of observations from my southern road trip, and why I find myself breaking up with American Airlines after almost 30 years of travel. Here’s a direct link to the podcast file or you can listen to it right here by clicking on the arrow below.

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