For the past couple of months, I’ve been wondering if it has been my bad luck with Hertz or the rental car industry trying to stretch their cars a bit farther. A recent article in the Wall Street Journal assuaged my paranoia. Though Hertz claims their fleet age hasn’t changed, the owners of National, Alamo,…
Read MoreRecorded in the TravelCommons studio outside Chicago, I’ve been bi-coastal since the last episode, bouncing between New York and San Francisco. A side trip down to Philadelphia yields a great street-food breakfast when I take the time to walk outside my hotel. Delays in my flights between O’Hare and LaGuardia airports cause me to dig…
Read MoreSitting in Philadelphia Airport drinking a pint of Hop Hog IPA beer from the Lancaster Brewing Company in nearby Lancaster, PA reminded me of a recent USA Today article about the growth of local food fare in airports. According to the article: “There was a trend toward national brands in the 1990s, but now there’s…
Read MoreThe drumbeat of complaints regarding United Airline’s deteriorating customer service continues. In the Trade Your Bags For Another $1/Hr post, I mentioned the results of the recent University of Michigan customer satisfaction survey. If the satisfaction index for the airline industry in general plummeted — they’re now just barely ahead of the IRS — then…
Read MoreThe Chicago Tribune‘s Sunday Business section featured a 3,600-word in-depth analysis of a United Airlines flight that went terribly wrong. United Flight 1073 was supposed to leave Montego Bay, Jamaica at 1:55pm on Saturday, March 31, 2007. It didn’t leave the ground until the following Monday, April 2. The article is a very good read,…
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