Tag Archives: travel delays

Top 10 Holiday Travel Tips

As the economy recovers, so does travel volume. As you gird yourself to wade into the crowds, here are 10 tips to keep you moving over the river and through the woods… Expand Your Fly-vs.-Drive Tipping Point — My normal tipping point is 350 miles; anything less and I drive it. However, the holiday traffic changes the […]

Podcast #103 — Hospitality is Personal; Tablets Everywhere

Doing a bit more travel since the last episode, so have more to talk about. First business trip of the year started out great, but quickly deteriorated as weather delays forced me to make quick changes. I update my trip management app recommendations after TripCase released the latest rev of their app, and talk about […]

Local Fare Eases Delays Just A Bit

Sitting in Philadelphia Airport drinking a pint of Hop Hog IPA beer from the Lancaster Brewing Company in nearby Lancaster, PA reminded me of a recent USA Today article about the growth of local food fare in airports. According to the article: “There was a trend toward national brands in the 1990s, but now there’s […]

United’s Customer Service in a Free Fall

The drumbeat of complaints regarding United Airline’s deteriorating customer service continues. In the Trade Your Bags For Another $1/Hr post, I mentioned the results of the recent University of Michigan customer satisfaction survey. If the satisfaction index for the airline industry in general plummeted — they’re now just barely ahead of the IRS — then […]

Can’t Outsource Responsibility

The Chicago Tribune‘s Sunday Business section featured a 3,600-word in-depth analysis of a United Airlines flight that went terribly wrong. United Flight 1073 was supposed to leave Montego Bay, Jamaica at 1:55pm on Saturday, March 31, 2007. It didn’t leave the ground until the following Monday, April 2. The article is a very good read, […]

Flight Delays Worst in 13 Years — Tell Me Something I Don’t Know

The front page of today’s USAToday — the unofficial newspaper of record for the frequent traveler — greeted its readers with an article stating “Flights on U.S. airlines arrived late more often in the first four months of this year than in any other year since the government began tracking the numbers 13 years ago.” […]

Bumping on the Rise?

A New York Times article provides an interesting behind-the-scenes view of the balance airlines are trying to strike between maximizing revenue through overbooking, and raising the ire of customers and their front-line employees when passengers get bumped from oversold flights. Interviewing a number of people at US Airways, the article reveals the tensions between the […]