Tag Archives: customer service

Podcast #144 — Outside Airports; Hospitality Mentality

Back in front of the mic after 12 days of skipping across northern Europe — Copenhagen, Brussels, and Scotland. In this episode, we get nostalgic about outside airports in California, talk about how a hospitality mentality is pervasive in hotels but not in restaurants, missing customer service responses from United Airlines and Marriott, and European […]

Podcast #119 — Digital Security On The Road; US Airports Getting Better?

Here’s a little something to keep you entertained while you navigate the holiday airport lines. We talk about digital security on the road — what’s the right balance between hassle and hack? We also dig into JD Power’s latest airport satisfaction survey. They report a tick up in traveler experience and, for the most part, […]

Podcast #113 — 2014 was a Bad Year to Fly; Restaurant Trends Go Local

Can frequent travelers just write off 2014? We all knew we were abused by the airlines with high prices and lousy service. I guess it’s somewhat comforting to know that analysis of 2014’s data proves us right. I’m not sure there’s much more we can do than enjoy the little things and hope 2015 is […]

Podcast #106 — Summer Vacation in Amsterdam; Restaurant Trends

Back in front of the mic after summer vacation, I’ve continued the heavy travel schedule — New Orleans mostly with a week in Amsterdam for a family vacation. I talk about the exposure of staying in a houseboat on an Amsterdam canal and run through my personal “Best of” list. Flying out of the Gulf […]

Podcast #103 — Hospitality is Personal; Tablets Everywhere

Doing a bit more travel since the last episode, so have more to talk about. First business trip of the year started out great, but quickly deteriorated as weather delays forced me to make quick changes. I update my trip management app recommendations after TripCase released the latest rev of their app, and talk about […]

Podcast #92 — Not-So-Upbeat Traveler; iPad 2 vs. Samsung Galaxy Tab 10.1

Into the summer travel rhythm with a mix of vacation and business travel. Using an Apple iPad 2 and Samsung’s new Galaxy Tab 10.1 Android tablet during this mix gave me enough real world experience to make some recommendations. A couple of recent web links describe this podcast as “not as upbeat as others” which […]

Podcast #91 — Can’t Patch Planes Forever; Saving Customers With A Personal Touch

Was off the road for two weeks for my kids’ graduations, but now back in the security lines with a mix of domestic and international travel. Listener suggestions include dining at local music clubs to avoid the “eating alone” stigma, and using mini-USB hubs to power your gadgets without carrying a basketful of international plug […]

Don’t Call When The Tatty Skies Catch On Fire

I don’t mean to pile on United Airlines, but they do bring it on themselves sometimes. The latest TravelCommons podcast talks about how the “friendly skies” of United Airlines have become a bit thread worn — duct tape holding together armrests, seat backs that can’t stay up (which was my experience again on my Monday […]