Back in front of the mic after 12 days of skipping across northern Europe — Copenhagen, Brussels, and Scotland. In this episode, we get nostalgic about outside airports in California, talk about how a hospitality mentality is pervasive in hotels but not in restaurants, missing customer service responses from United Airlines and Marriott, and European […]
Tag Archives: California
Podcast #144 — Outside Airports; Hospitality Mentality
Posted by mark on September 15, 2018
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