Back in front of the mic after 12 days of skipping across northern Europe — Copenhagen, Brussels, and Scotland. In this episode, we get nostalgic about outside airports in California, talk about how a hospitality mentality is pervasive in hotels but not in restaurants, missing customer service responses from United Airlines and Marriott, and European […]
Tag Archives: American Airlines
Podcast #144 — Outside Airports; Hospitality Mentality
Posted by mark on September 15, 2018
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Podcast #143 — How Bad is Business Travel For Your Health; Make Layovers Fun
Posted by mark on August 9, 2018
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No long-distance travel this month. Instead, I”m getting back into regional jets, and waiting out a long delay in Cincinnati has me wondering about American Eagle’s flight scheduling algorithm. My flights into CVG cause me to think about the impact of losing hub status. CVG looks overbuilt, but MEM is spending money to shrink itself. […]
Podcast #137 — New Year’s Travel Status Tips; How to Shop for a Suitcase
Posted by mark on January 25, 2018
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So we’re four weeks into the new year and 30-50% of us have already ditched our New Year’s resolutions, but we still have time to get our 2018 travel status lined up. Over the holiday break, I bought a non-smart carry-on to replace my now-banned Bluesmart; I walk through my shopping criteria. All this and […]
Podcast #136 — Is Cash A Waning King; Don’t Make It Hard to Cash in on Loyalty
Posted by mark on December 19, 2017
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After traveling with younger colleagues who pay for everything with cards, I wonder if I’m the last generation of cash payers. I also talk about the upcoming smart luggage ban on US airlines and a long Saturday afternoon trying to redeem some British Airways Avios points. All this, a new Uber driver story, and a […]
Podcast #131 — Twitter Concierge Customer Service; London Tube Story
Posted by mark on July 30, 2017
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This past week in Atlanta Hartsfield Airport, when I traveled across four terminals to find a restaurant serving a nice selection of local Atlanta beers, I finally had to admit that I have a craft beer problem. In addition to this confession, I talk about about taking the London Underground back from the big Adele […]