A spate of recent news articles point to the growing inevitability of a domino set of mergers — Northwest and Delta, immediately followed by United and Continental. The only thing that seems to be holding up the first domino is who gets to be CEO of the new DeltaNorWest. While these deals may or may…
Read MoreEvery once in a while you read something that makes you say out loud “What was that person thinking”? Indeed, after reading more and more of these articles, I stopped commenting on them. Passenger stupidity was no longer novel. However, on my recent flight to Amsterdam, I did experience a novel level of stupidity —…
Read MoreWatching United Airlines cancel more than 600 flights at the beginning of Christmas week, I was glad that I was flying Frontier Airlines to Denver later in the week for a holiday ski vacation. The US Dept of Transportation’s latest Air Travel Consumer Report supported this feeling, showing Frontier with the lowest rate of canceled…
Read MoreNorthwestern University Library just launched web access to their Transportation Library Menu Collection, which includes “more than 400 menus from 54 national and international airline carriers, cruise ships, and railroad companies, with coverage from 1929 to the present.” Most of the menus are from George Foster, a Northwestern alum, who appears to have mostly flown…
Read MoreFor the past couple of months, I’ve been wondering if it has been my bad luck with Hertz or the rental car industry trying to stretch their cars a bit farther. A recent article in the Wall Street Journal assuaged my paranoia. Though Hertz claims their fleet age hasn’t changed, the owners of National, Alamo,…
Read MoreSitting in Philadelphia Airport drinking a pint of Hop Hog IPA beer from the Lancaster Brewing Company in nearby Lancaster, PA reminded me of a recent USA Today article about the growth of local food fare in airports. According to the article: “There was a trend toward national brands in the 1990s, but now there’s…
Read MoreThe drumbeat of complaints regarding United Airline’s deteriorating customer service continues. In the Trade Your Bags For Another $1/Hr post, I mentioned the results of the recent University of Michigan customer satisfaction survey. If the satisfaction index for the airline industry in general plummeted — they’re now just barely ahead of the IRS — then…
Read MoreThe Chicago Tribune‘s Sunday Business section featured a 3,600-word in-depth analysis of a United Airlines flight that went terribly wrong. United Flight 1073 was supposed to leave Montego Bay, Jamaica at 1:55pm on Saturday, March 31, 2007. It didn’t leave the ground until the following Monday, April 2. The article is a very good read,…
Read More