In Case You Thought It Would Change Anytime Soon
Today’s Chicago Tribune gave front page coverage to a US Department of Transportation consumer forum on air travel. The story’s title, You Are Now Free To Take A Flying Leap, says it all. The reporter’s conclusion is disheartening realistic — “airline passengers received an unapologetic warning at the forum that customer service will continue to...
Jumping the Line – Using Clear Registered Traveler and Diamond Lane Self-Select
I’ve had first hand experience with a couple of the TSA’s recent attempts to provide an “overall increase in throughput” — the Registered Traveler program and the Diamond Lane Self-Select program. To save you the suspense, neither is going to create a sudden outpouring of love for the TSA.
A Head-Hanging Day
It wasn’t that bad a day — for LaGuardia. Some strong gusts of winds in the morning resulted in two-hour departure delays by the end of the day. I had snagged a rare first-class upgrade on the 7pm flight back to O’Hare, but when I got to LaGuardia at 6:15pm and found the 5pm flight...
Mating Dance of the Dinosaurs
A spate of recent news articles point to the growing inevitability of a domino set of mergers — Northwest and Delta, immediately followed by United and Continental. The only thing that seems to be holding up the first domino is who gets to be CEO of the new DeltaNorWest. While these deals may or may...
What Was He Thinking?
Every once in a while you read something that makes you say out loud “What was that person thinking”? Indeed, after reading more and more of these articles, I stopped commenting on them. Passenger stupidity was no longer novel. However, on my recent flight to Amsterdam, I did experience a novel level of stupidity —...
Cut Us Some Slack
Watching United Airlines cancel more than 600 flights at the beginning of Christmas week, I was glad that I was flying Frontier Airlines to Denver later in the week for a holiday ski vacation. The US Dept of Transportation’s latest Air Travel Consumer Report supported this feeling, showing Frontier with the lowest rate of canceled...
Recalling When It Was A Movable Feast
Northwestern University Library just launched web access to their Transportation Library Menu Collection, which includes “more than 400 menus from 54 national and international airline carriers, cruise ships, and railroad companies, with coverage from 1929 to the present.” Most of the menus are from George Foster, a Northwestern alum, who appears to have mostly flown...
12,000 Laptops Lost In Airports Every Week? Hmmm…
The Ponemon Institute claims that over 12,000 laptops are lost every week in US airports, two-thirds of which are never recovered. In research sponsored by Dell Computer, which used the study’s findings as a key selling point for their new laptop tracking and recovery service, Ponemon surveyed airport officials at 106 major airports to come...