Author: mark

Podcast #55 – True Cost of Connecting; See More With The Family

July 10, 2007

Recorded in the Marriott Courtyard in Chapel Hill, North Carolina, the current “blogstorm” about United Airlines’ poor customer service provides the data to calculate the true cost of connecting flights.… Listen to Episode →

Episode

Tags: business travel, customer service, family travel, flight delay, Missed Connections, podcast, tap dancing, travel, travel stories, TSA, United Airlines
United’s Customer Service in a Free Fall

June 26, 2007

The drumbeat of complaints regarding United Airline’s deteriorating customer service continues. In the Trade Your Bags For Another $1/Hr post, I mentioned the results of the recent University of Michigan… Listen to Episode →

Episode

Tags: customer service, passenger complaints, travel, travel delays, United Airlines
Can’t Outsource Responsibility

June 11, 2007

The Chicago Tribune‘s Sunday Business section featured a 3,600-word in-depth analysis of a United Airlines flight that went terribly wrong. United Flight 1073 was supposed to leave Montego Bay, Jamaica… Listen to Episode →

Episode

Tags: Chicago Tribune, Jamaica, outsourcing, travel, travel delays, United Airlines
Podcast #54 – Traveling Injured; How Bad Is Travel Experience Really?

June 8, 2007

Recorded in the Grand Geneva Resort and Spa, the former Playboy Club, in Lake Geneva, Wisconsin, I talk about the travails of “playing injured” — traveling while sick. A listener… Listen to Episode →

Episode

Tags: business travel, customer service, food poisoning, Frontier Airlines, Northwest Airlines, podcast, travel, travel stories, Travel Technology, TSA, United Airlines
Flight Delays Worst in 13 Years — Tell Me Something I Don’t Know

June 5, 2007

The front page of today’s USAToday — the unofficial newspaper of record for the frequent traveler — greeted its readers with an article stating “Flights on U.S. airlines arrived late… Listen to Episode →

Episode

Tags: Newark, Port Authority, travel, travel delays, US Airways, USAToday
Bumping on the Rise?

May 31, 2007

A New York Times article provides an interesting behind-the-scenes view of the balance airlines are trying to strike between maximizing revenue through overbooking, and raising the ire of customers and… Listen to Episode →

Episode

Tags: bumping, overbooking, travel, travel delays, US Airways
Trade Your Bags For Another $1/Hr

May 20, 2007

We’ve talked many times here about how the act of travel has lost its glamor, is no longer fun for the frequent traveler. According to an article in the Wall… Listen to Episode →

Episode
Podcast #53 – Wanting the Red Carpet; Family Travel Technology

May 10, 2007

Recorded in Marriott Courtyard in San Francisco‘s SoMa district, I confess to some base emotions — my inner child has been throwing tantrums now that American and United Airlines have… Listen to Episode →

Episode

Tags: American Airlines, business travel, frequent flier programs, Northwest Airlines, podcast, South Africa, travel, travel stories, Travel Technology, United Airlines, Verizon

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