Month: June 2008
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In Case You Thought It Would Change Anytime Soon
Today’s Chicago Tribune gave front page coverage to a US Department of Transportation consumer forum on air travel. The story’s title, You Are Now Free To Take A Flying Leap, says it all. The reporter’s conclusion is disheartening realistic — “airline passengers received an unapologetic warning at the forum that customer service will continue to diminish and consumers more than… Continue Reading →
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Podcast #65 – New Ways to the Front of the Line; Southwest Skips Nickel & Dimes
Recorded in the TravelCommons studios outside of Chicago after taking a month’s break. We see if there’s anything to the TSA’s recent attempts to reduce security line waits — the Clear Registered Traveler and the Diamond Lane Self-Select programs. We also take a look at Southwest’s attempts to attract more business travelers. A listener story on traveling injured causes us… Continue Reading →