Tag: United Airlines
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Podcast #64 – Escaping the Travel Bubble; Mark’s Travel Tips
Finally recorded in the Brooklyn Marriott in New York after hauling my recording gear across the Atlantic to Amsterdam, over to Minneapolis, and finally to New York. In this episode, a number of listeners comment on airport security, we talk about breaking out of the “travel bubble” that insulates so many frequent travelers from the Continue Reading →
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Podcast #59 – Trains to Planes; Renting a Rambling Wreck
Recorded in the TravelCommons studios outside of Chicago in the middle of the one week a year I refuse to travel — Thanksgiving Day week. With environmental and economic reasons to reduce unneeded car trips, how easy is it to take a train to and from the airport? The answer is mixed and it doesn’t Continue Reading →
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Podcast #58 – Who Raves About Their Airline; Powering Up in Airports
Recorded in the Gaithersburg, MD Marriott outside Washington, DC at the end of an intense week of travel that had me flying from the East Coast to the West Coast and then back east again… on four different airlines. With many airlines’ plummeting customer satisfaction scores, we ask the question “Who raves about their airline?” Continue Reading →
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Podcast #57 – Making Time for Local Fare; What’s Standing in the Way of Fixing Our Airports
Recorded in the TravelCommons studio outside Chicago, I’ve been bi-coastal since the last episode, bouncing between New York and San Francisco. A side trip down to Philadelphia yields a great street-food breakfast when I take the time to walk outside my hotel. Delays in my flights between O’Hare and LaGuardia airports cause me to dig Continue Reading →
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United’s Customer Service in a Free Fall
The drumbeat of complaints regarding United Airline’s deteriorating customer service continues. In the Trade Your Bags For Another $1/Hr post, I mentioned the results of the recent University of Michigan customer satisfaction survey. If the satisfaction index for the airline industry in general plummeted — they’re now just barely ahead of the IRS — then Continue Reading →
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Can’t Outsource Responsibility
The Chicago Tribune‘s Sunday Business section featured a 3,600-word in-depth analysis of a United Airlines flight that went terribly wrong. United Flight 1073 was supposed to leave Montego Bay, Jamaica at 1:55pm on Saturday, March 31, 2007. It didn’t leave the ground until the following Monday, April 2. The article is a very good read, Continue Reading →