Tag: Hotel Technology
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Podcast #131 — Twitter Concierge Customer Service; London Tube Story
This past week in Atlanta Hartsfield Airport, when I traveled across four terminals to find a restaurant serving a nice selection of local Atlanta beers, I finally had to admit that I have a craft beer problem. In addition to this confession, I talk about about taking the London Underground back from the big Adele concert in Wembley Stadium. The… Continue Reading →
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Podcast #97 — 1st Trip to Beijing; Most Important Hotel Technology
Lots of travel has kept me away from the mic — Beijing, London, Vienna, Phoenix, New York, and New Orleans. Big difference in airline load factor between international and domestic flights. The international flights were at 30-50% capacity while the domestic flights were booked solid. These trips allowed me to compare the different treatment US airlines get in international airports.… Continue Reading →