Month: October 2007
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Podcast #58 – Who Raves About Their Airline; Powering Up in Airports
Recorded in the Gaithersburg, MD Marriott outside Washington, DC at the end of an intense week of travel that had me flying from the East Coast to the West Coast and then back east again… on four different airlines. With many airlines’ plummeting customer satisfaction scores, we ask the question “Who raves about their airline?” Recent trips allow me to… Continue Reading →
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Rent-a-Wreck, or at least Rent-a-Stained
For the past couple of months, I’ve been wondering if it has been my bad luck with Hertz or the rental car industry trying to stretch their cars a bit farther. A recent article in the Wall Street Journal assuaged my paranoia. Though Hertz claims their fleet age hasn’t changed, the owners of National, Alamo, and Enterprise Rent A Car… Continue Reading →